Privacy policy
Eluvialshop (“we,” “us,” “our”) explains in this policy what data we collect, how we use it, and when we share it to operate our store and fulfill orders.
1) Data we collect
Information you provide
- Name, email, phone number
- Billing and shipping address
- Order details and notes (delivery instructions, gift messages)
- Support requests and communications
- Account login information (if you create an account)
Payment information
- Payments are processed through third-party payment providers. We do not store full card numbers.
Information collected automatically
- IP address, device/browser type, pages visited, timestamps, referrer links
- Approximate location inferred from IP
- Cookies and similar technologies
2) How we use your data
We use data to:
- Process orders and send confirmations/receipts
- Provide tracking updates and customer service
- Detect fraud and protect our systems
- Improve site performance and shopping experience
- Send marketing messages only if you opt in (unsubscribe anytime)
3) When we share data
We may share limited data with:
- Service providers (payments, shipping carriers, fulfillment partners, hosting, email/SMS tools, analytics)
- Professional advisors (legal/accounting) if needed
- Authorities when required by law or to protect safety/rights
- Business transfers (merger/acquisition/asset sale)
We do not sell personal information for money. Some analytics/advertising tools may be considered “sharing” under certain laws—email us for opt-out options where applicable.
4) Your choices
- Email marketing: unsubscribe via the link in our emails
- Access/correction/deletion requests: email us (verification may be required)
- Cookies: manage via browser settings (some site features may be limited)
5) Security & retention
We use reasonable safeguards and keep information only as long as needed for fulfillment, support, compliance, and recordkeeping.
Contact (Privacy): support@eluvialshop.us • (202) 831-9942