Shipping policy
This Shipping Policy outlines order handling, delivery estimates, and what to do if a shipment is delayed or arrives damaged.
1) Where we ship
We ship to U.S. addresses. Certain items may be limited by size/weight, carrier rules, or destination access.
2) Processing time
Most in-stock orders are processed within 1–2 business days (Mon–Fri, excluding holidays). If an item requires additional handling time or becomes unavailable, we’ll notify you.
3) Estimated transit time (after dispatch)
- Standard: typically 3–7 business days
- Expedited: typically 2–5 business days (if offered at checkout)
Delivery times are estimates and can be affected by weather, peak seasons, or carrier delays.
4) Tracking & split shipments
Tracking is emailed once a label is created. Carrier scans may take up to 48 hours to appear. Multi-item orders may ship in separate packages and generate multiple tracking numbers.
5) Address accuracy
Please verify your shipping address and contact phone. If a parcel returns due to an address issue, reshipping fees may apply.
6) Missing, damaged, or delayed packages
Contact support@eluvialshop.us within 7 days of delivery (or expected delivery date). Include your order number and photos if applicable.
Shipping Support: support@eluvialshop.us • (202) 831-9942